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W Sydney becomes first in portfolio to achieve Sustainable Tourism Certification

W Sydney becomes first in portfolio to achieve Sustainable Tourism Certification

W Sydney Awarded Sustainable Tourism Certification

 

W Sydney has been awarded Sustainable Tourism Certification by Ecotourism Australia, marking a significant milestone in the hotel’s ongoing commitment to a new generation of responsible luxury. The certification recognises a whole-of-hotel approach to sustainability embedded across energy efficiency, water management, waste reduction and community impact, reflecting initiatives that have been in place since the hotel’s opening and the growing expectation from today’s travellers for brands that operate responsibly within their communities.

From infrastructure through to the guest experience, sustainability at W Sydney is embedded across every layer of the hotel’s operations. The hotel features a 100,000-litre rainwater harvesting system supporting cooling and air-conditioning, complimentary electric vehicle charging stations, and in-room amenities from B-Corp certified partners. Across its culinary venues, menus champions seasonal NSW produce, Good Fish-certified seafood and ingredients sourced from regenerative farms and regional producers, while partnerships such as Veolia’s food-to-biofuel program help convert kitchen waste into renewable energy and support a circular approach to hospitality.

Community engagement is central to the hotel’s sustainability strategy. W Sydney partners with Foodbank NSW & ACT to redistribute surplus food and supports local environmental initiatives, including the Glebe Bay oyster shell recycling and restoration program. Guided by Marriott International’s Serve 360 platform and W Hotels STANCE passion point – which champions progress through community, culture and conscious impact – the team continues to reduce single-use plastics, strengthen local procurement and enhance transparency around sustainability performance.

“At W Sydney, sustainability isn’t a standalone initiative; it’s part of how modern luxury should operate,” said Titus Rosier, General Manager of W Sydney.

“Today’s traveller expects more from the brands they engage with. They want experiences that are not only design-led and culturally connected, but also responsible. Achieving Sustainable Tourism Certification reflects the work our team has done from day one to embed conscious practices across everything we do; from infrastructure and operations through to the partners we collaborate with and the communities we support.”

Elissa Keenan, CEO of Ecotourism Australia, commended the hotel for their innovative approach to sustainability.

“Congratulations to the team at W Sydney for taking this important step on their sustainability journey. By embracing globally recognised sustainable tourism standards, the hotel demonstrates how the hospitality sector can actively support both the environment and the communities it serves. We are particularly proud to recognise W Sydney as the first W Hotels property in Australia to achieve Sustainable Tourism Certification.”

Sustainable Tourism Certification is awarded against more than 200 criteria spanning environmental stewardship, socio-economic impact, cultural responsibility and sustainable management practices, reinforcing W Sydney’s commitment to responsible luxury in the heart of Darling Harbour. As the hotel continues to evolve, sustainability remains central to its vision, shaping how it operates, collaborates with its community and defines the future of luxury hospitality in Australia.

 

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Media contacts:

Ecotourism Australia – Myv Costelloe, Stakeholder Engagement Manager

e: myv@ecotourism.org.au

ph: (07) 3256 6777

 

W Sydney – Olivia Hargreaves (BLACK Communications)

e: olivia.hargreaves@blackcommunications.com.au

ph: +61 414 226 413

 

 

About Ecotourism Australia

Ecotourism Australia is a non-government, not-for-profit organisation, established in 1991, that promotes and supports Australia’s visitor economy through building capacity and actively promoting sustainable tourism operations and systems. Our legacy program – ECO Certification – was the world’s first national ecotourism certification program and the Sustainable Tourism Certification, launched in 2022 supports non-nature based businesses achieve global best-practice. Today there are some 2500 accommodation, tours and attractions certified by Ecotourism Australia. Ecotourism Australia is also a founding member of the Tourism Sustainability Certifications Alliance (TSCA), a global association for sustainable tourism established in January 2025. TSCA members are responsible for certifying more than 19,000 travel and tourism enterprises, organisations, and destinations across the globe – representing the largest cohort of certified operators worldwide.

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About W Hotels

Born from the social electricity of New York City, W Hotels has been at the forefront of lifestyle hospitality for over two decades. With over 70 destinations around the world, the detail-driven design, signature Whatever/Whenever service, and buzzing Living Rooms cultivate experiences of social connectivity. Each location brings together the magnetic energy of W Hotels and the essence of local culture, creating spaces for new perspectives and a freedom of self-expression. W Hotels is currently undergoing a multi-year brand evolution, to meet the needs of today’s guest and deliver a new generation of luxury lifestyle experiences. For more information on W Hotels, visit w-hotels.com and stay connected on Instagram, TikTok, X, Facebook, and YouTube. W Hotels is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments and unparalleled benefits including complimentary nights and Elite status recognition. To enroll for free or for more information about the program, visit MarriottBonvoy.marriott.com.

Destination Store

Destination Store

Destination Specialist Agency
Surry Hills, New South Wales

Transforming places, destinations and experiences so they thrive. The destination specialist agency setting a new standard for destination branding, marketing and management.

Destination Store (DS) is a destination specialist agency that develops new solutions for leading destinations. With extensive experience delivering projects relating to the sustainable growth of the visitor economy, DS brings an integrated and wholistic approach to destination management and marketing.

Sustainability is central to Destination Store’s operations. Through their work with destinations, they develop brands and strategies that deliver positive environmental outcomes for communities, while embedding responsible practices across their own business – from supporting environmental and cultural not-for-profits to reducing emissions and continually evolving how they operate for the long term.

Destination Store completed their first Strive 4 Sustainability Scorecard in 2023, achieving a score of 50%. As a marketing business, Destination Store does not meet the same criteria as an operator running a tourism business and therefore cannot undertake a full Ecotourism Australia Certification program. However, as a business operating within the visitor economy, they continue to use the Strive 4 Sustainability Scorecard as a robust benchmarking tool – assessing performance across the four pillars of sustainability and guiding continuous improvement in their sustainable business practices.

Since their initial assessment, Destination Store has demonstrated exceptional year-on-year progress, increasing their score to 76% in 2024/25 and achieving an impressive 93% in 2026/27 – reflecting a sustained and strategic commitment to embedding sustainability across their operations.

Destination Stores continued undertaking of the Scorecard is more about the journey than the final number.

“Completing the Scorecard year-on-year allows us to meaningfully track our progress, build team pride, and stay accountable to our values. It also provides a consistent, independent way to demonstrate our long-term commitment to continuous improvement, not just one-off action,” Oliver Batten, Destination Strategy & Impact Lead at Destination Store said.

The Scorecard empowers DS to assess how their operations align with globally recognised sustainable tourism criteria, with personalised feedback and insights to assist them in strengthening their practices.

“The biggest benefit is the clarity [the Scorecard] provides. The structured assessment framework and detailed report help us clearly identify priority actions and areas for improvement, which directly inform our annual DS Impact Plan. It ensures our sustainability efforts are practical, measurable and embedded into how we operate as a business,”

“The report reinforced where we are performing strongly, particularly across cultural respect, socio-economic contribution and sustainable management. It also highlighted specific, actionable gaps, such as the need to consolidate governance documentation and more robustly measure our emissions. Having this level of honest, constructive feedback makes it easier to turn intention into action,” Oliver said.

Destination Store’s sustained three-year commitment to improvement through the Strive 4 Sustainability Scorecard sets a compelling example for tourism-aligned businesses and businesses in the broader visitor economy aiming to embed meaningful sustainability outcomes across the communities they serve and the broader tourism supply chain.

“Honestly, I am super proud that we have managed to improve across all four key assessment areas. Jumping from 75% to 95% in socio-economic impacts, and from 75% to 100% in cultural impacts, is incredibly rewarding for the team. It’s reassuring to know our work is contributing positively to the communities and places we partner with.” said Oliver.

It’s incredible to see the Strive 4 Sustainability Scorecard being used exactly as intended – celebrating progress, identifying next steps and shaping future impact.

Discover more about Destination Store here.

Destination Store completed their Strive 4 Sustainability Scorecard on the 28th of January 2026. The scorecard is not a certification and is valid for 12 months upon completion.

Cassowary Coast Joins Global Network of ECO Certified Destinations

Cassowary Coast Joins Global Network of ECO Certified Destinations

The Cassowary Coast is proud to announce it has achieved ECO Destination Certification through Ecotourism Australia, becoming the seventh Queensland destination and the 14th in Australia to receive this prestigious recognition.

Located in Far North Queensland, just south of Cairns, the Cassowary Coast is rich in biodiversity. Home to two World Heritage-listed sites — the Wet Tropics Rainforest and the Great Barrier Reef – 60% of the region’s land and marine areas are protected areas.  This unique region is a haven for diverse ecosystems, supporting an incredible array of wildlife while offering breathtaking natural experiences.

Ecotourism Australia CEO, Ms Elissa Keenan said “We are delighted to welcome the Cassowary Coast region to our growing cohort of ECO Certified Destinations throughout Australia. This accomplishment highlights the region’s dedication to globally recognised sustainable tourism practices and strengthens its position as a leading ecotourism destination.

“The Cassowary Coast region holds immense ecological and cultural significance. By offering exceptional nature-based experiences, such as those offered by ECO Certified operators Paronella Park and Mamu Tropical Skywalk, and Sustainable Tourism Certified King Reef Resort the region is championing sustainable tourism that benefits both the community and visitors alike.”

The process of achieving ECO Destination Certification was led by the Cassowary Coast Regional Council in partnership with Cassowary Coast Tourism, with strong support from the community and key stakeholders and funding support through the Queensland Government’s Eco-certified Tourism Destination Program.

Mayor Teresa Millwood of the Cassowary Coast Regional Council reflected on this significant achievement, stating that it is a testament to the region’s dedication to conservation and responsible travel.

“It has been quite the journey to achieving ECO Destination Certification on the Cassowary Coast. It’s a well-earned certification that highlights our commitment towards protecting our natural environment while promoting sustainable tourism,” said Councillor Millwood.

“We thank the community and the Queensland Government for their support towards this achievement which recognises the region’s dedication to preserving our rainforests, beaches, and wildlife, ensuring they can be enjoyed responsibly for generations to come.”

The Queensland Government through the Department of the Environment, Tourism, Science and Innovation (formerly the Department of Tourism and Sport) provided grant funding in 2023-2024 for regions including Cassowary Coast across the state to achieve globally recognised eco certification.

Minister for the Environment and Tourism Andrew Powell said initiatives like the Eco-certified Tourism Destination Program played a crucial role in positioning Queensland as a leader in sustainable tourism.

“The funds granted through the Eco-certified Tourism Destination Program will help the Cassowary Coast stand out as a must-visit eco destination on the global map while encouraging local councils and tourism operators to showcase their environmental efforts.

“The Cassowary Coast is now one of ten Queensland destinations to have received the ECO Destination Certification in what is a huge vote of confidence for the region. Initiatives like this align with Destination 2045: Queensland’s Tourism Future, our long-term tourism strategy for the state.

“Queenslanders have told us loud and clear that they want to embrace tourism while keeping our natural wonders healthy, and initiatives like the ECO Destination Certification strike a balance between tourism, conservation and community well-being which will preserve our breathtaking scenery for future generations.

The Cassowary Coast has a long and proud history as an ecotourism destination. Local conservationist John Busst played a pivotal role in securing protections for the Great Barrier Reef and his advocacy with others led to the establishment of the Great Barrier Reef Marine Park Act in 1975. The anniversary of this legacy will be celebrated in Mission Beach this year as ‘GBR50’. A legacy that continues today through initiatives including TUMRA’s (Traditional Use of Marine Resources Agreement) with Mandubarra and Girringun actively leading reef conservation alongside the Marine Park Authority, ensuring sustainable management of sea country. Building on this strong foundation, the region remains committed to sustainable tourism, with conservation and regeneration projects supported by the local community. To further these efforts, the Cassowary Coast provides online resources to guide businesses and residents in reducing their environmental footprint.

ECO Destination Certification at the Ecotourism level assesses a region on more than 90 criteria across eight sections including Destination Management, Environment and Climate, Culture and Tradition, and Social Wellbeing. By achieving ECO Destination Certification, the Cassowary Coast joins a growing network of certified destinations in Queensland – Port Douglas Daintree, Townsville, Capricorn Coast, Gladstone Region, Bundaberg and the Scenic Rim. Through Ecotourism Australia’s partnership with Green Destinations, the Cassowary Coast is also now part of a distinguished group of 160 certified destinations globally.

Elissa Keenan is in Kurrimine and Mission Beach on Thursday to award Cassowary Coast with their official certificate and present to key stakeholders.

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Media event details:

Date: 10 April 2025

Time: 3.30 pm

Location: King Reef Resort, Kurrimine

Ecotourism Australia Media Contact: Myv Costelloe, Stakeholder Engagement Manager, e: myv@ecotourism.org.au, ph: 07 3256 6777

To see all the latest news: News & Blog | Ecotourism Australia

Cassowary Coast Media Contact: Zoe Holmes, A/A/Principle Communication and Engagement, e: comms@ccrc.qld.gov.au , ph:  0417 721 754

ECO Certified Operators Celebrate Success at National Tourism Awards

ECO Certified Operators Celebrate Success at National Tourism Awards

We are delighted to share that Ecotourism Australia-certified operators have won 17 awards across 10 categories from 40 finalists at the 2024 Qantas Australia Tourism Awards in Adelaide last Friday – our highest number of winners yet!

Our operators achieved seven Gold, five Silver and five Bronze across 10 categories, showing the breadth of certified businesses across Australia.

Most notably, Balloon Aloft Australia (Sustainable Tourism Certified) and Peppers Silo Hotel (Sustainable Tourism Certified) each won Gold in two categories, with Balloon Aloft winning the Adventure Tourism and Accessible Tourism categories, and Peppers Silo Hotel winning Business Event Venues and 4-4.5 Star Deluxe Accommodation.

The Ecotourism category was well represented by our ECO Certified operators — congratulations to The Big Duck Tours for winning Silver and Busselton Jetty on their Bronze!

In the Major Tour and Transport Operators and Adventure Tourism categories, our operators dominated – taking out all three awards, demonstrating how sustainability practices are relevant across many different sectors of our industry.

Finally, huge congratulations go to the BIG4 Adventure Whitsunday Resort (ECO Certified) who won Gold in the Caravan and Holiday Parks Category and earned a place in the prestigious Hall of Fame for winning gold three consecutive years – a phenomenal achievement!

See the full list of winners and finalists below:

 

Major Tourist Attractions

  • Monarto Safari Park (SA) – Finalist

Tourist Attractions

  • Bundaberg Rum Visitor Experience (QLD) – Finalist

Ecotourism

  • The Big Duck Boat Tours (SA) – Silver
  • Busselton Jetty (WA) – Bronze
  • Aquila Eco Retreat (TAS) – Finalist
  • Kestrel Nest EcoHut at Highfield Farm & Woodland (NSW) – Finalist
  • Lady Elliot Island Eco Resort (QLD) – Finalist
  • Larapinta Trail, World Expeditions | Australian Walking Holidays (NT) – Finalist

Cultural Tourism

  • Adelaide Zoo (SA) – Finalist
  • Bungle Bungle Guided Tours (WA) – Finalist
  • Currumbin Wildlife Sanctuary (QLD) – Finalist

Aboriginal and Torres Strait Islander Tourism Experiences

  • Wintjiri Wiru – Ayers Rock Resort (NT) – Silver
  • Zoos Victoria – Healesville Sanctuary (VIC) – Finalist

Business Event Venues

  • Peppers Silo Hotel (TAS) – Gold
  • Pullman Bunker Bay (WA) – Finalist
  • Tamborine Mountain Glades (QLD) – Finalist

Major Tour & Transport Operators

  • HeliSpirit (WA) – Gold
  • Pennicott Wilderness Journeys (TAS) – Silver
  • Ocean Rafting (QLD) – Bronze
  • AAT Kings (NT) – Finalist

Tour & Transport Operators

  • Fun Over 50 Holidays – Immersive Tours and Adventures (QLD) – Gold
  • Spirit of the Coorong (SA) – Silver
  • Margaret River Discovery Co (WA) – Finalist

Adventure Tourism

  • Balloon Aloft Australia (NSW) – Gold
  • Bendleby Ranges (SA) – Silver
  • Aquascene Magnetic Island (QLD) – Bronze
  • Larapinta Trail, World Expeditions | Australian Walking Holidays (NT) – Finalist

Tourism Restaurants & Catering Services

  • Nitmiluk Tours and Cicada Lodge (NT) – Finalist

Tourism Wineries, Distilleries & Breweries

  • Bundaberg Rum Visitor Experience (QLD) – Finalist

Caravan & Holiday Parks

  • BIG4 Adventure Whitsunday Resort (QLD) – Gold & Hall of Fame for winning gold 3 consecutive years in this category

Unique Accommodation

  • All Seasons Houseboats (VIC) – Finalist

3-3.5 Star Accommodation

  • Great Keppel Island Hideaway (QLD) – Finalist
  • ibis Adelaide (SA) – Finalist

4-4.5 Star Deluxe Accommodation

  • Peppers Silo Hotel (TAS) – Gold
  • Novotel Cairns Oasis Resort (QLD) – Bronze

5 Star Luxury Accommodation

  • Pullman Bunker Bay (WA) – Bronze

Excellence in Accessible Tourism

  • Balloon Aloft Australia (NSW) – Gold
  • BIG4 Adventure Whitsunday Resort (QLD) – Finalist
  • Busselton Jetty (WA) – Finalist
Barrington Coast Achieves Sustainability Milestone with ECO Destination Certification

Barrington Coast Achieves Sustainability Milestone with ECO Destination Certification

MidCoast Council is proud to announce that the Barrington Coast region has achieved ECO Destination Certification through Ecotourism Australia, highlighting their dedication to protecting their environment.

Located on the lower mid-north coast of New South Wales, three hours north of Sydney, the Barrington Coast is a haven for nature lovers and home to incredible landscapes such as the World Heritage-listed Gondwana Rainforests of the Barrington Tops and the Ramsar Convention designated wetland of international importance the Myall lakes.

This milestone makes the Barrington Coast the fifth destination in New South Wales and the 13th in Australia to receive this distinguished recognition.

“We’re incredibly excited to welcome the Barrington Coast region as our newest certified ECO Destination,” said Ecotourism Australia CEO, Ms. Elissa Keenan.

“Led by the wonderful team at MidCoast Council, this achievement highlights the region’s commitment to adhering to global best practice sustainable tourism. Alongside achieving ECO Destination Certification, the region has actively supported local operators to achieve business certification or to complete our pre-certification benchmarking tool, the Strive 4 Sustainability Scorecard,” Ms Keenan said.

Support for the certification program was also provided from WWF-Australia’s Australian Wildlife and Nature Recovery Fund. Following the Black Summer bushfires, WWF-Australia partnered with Ecotourism Australia to help 11 bushfire-affected regions build back better through ecotourism.

“Our ECO Destination Certification with Ecotourism Australia highlights our continued commitment and progress towards a more sustainable tourism industry, while creating more attractive experiences for locals and visitors,” said Mayor Claire Pontin.

MidCoast Council has implemented a wide range of sustainability initiatives including developing a Climate Action Strategy to achieve Net Zero targets by 2040, installing over 200kW of solar panels across 10 public buildings, holding water resilience workshops, and replacing printed visitor information booklets with QR codes that link to interactive online guides.

Destination NSW Acting CEO Karen Jones said: “Destination NSW congratulates Barrington Coast on achieving ECO Destination Certification—an achievement that reflects the region’s deep commitment to sustainability across environmental, cultural, and socio-economic dimensions.

“By embracing global best practices, Barrington Coast is not only protecting its extraordinary natural landscapes but also strengthening local businesses’ role in sustainable tourism.

“This milestone reinforces the region’s position as a premier destination for nature-based experiences in NSW, and Destination NSW is proud to support its ongoing efforts to safeguard these assets for future generations.”

ECO Destination Certification at the Ecotourism level assesses a region on more than 90 criteria across eight sections including Destination Management, Environment and Climate, Culture and Tradition, and Social Wellbeing. By achieving ECO Destination Certification, the Barrington Coast joins a growing network of certified destinations in New South Wales – Bellingen Shire, the Blue Mountains, Central Coast and Coffs Harbour. Through Ecotourism Australia’s partnership with Green Destinations, Barrington Coast is also now part of a distinguished group of 160 certified destinations globally.

Ecotourism Australia’s Stakeholder Engagement Manager, Myv Costelloe, is in Taree today to award Barrington Coast with their official certificate and present to key stakeholders.

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Media event details:
Date: Wednesday 12 February 2025
Time: 5:00 pm – 7:00 pm
Location: First Steps Count, 4 Myall Avenue Taree

Ecotourism Australia Media Contact: Myv Costelloe, Stakeholder Engagement Manager, e: myv@ecotourism.org.au, ph: 07 3256 6777

To see all the latest news: News & Blog | Ecotourism Australia

Find out more about the Barrington Coast on the Green Travel Guide.

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