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The Four Pillars of Sustainability: A Key to Starting Your Sustainability Journey

The Four Pillars of Sustainability: A Key to Starting Your Sustainability Journey

A genuine commitment to sustainable tourism is both the biggest challenge and most significant opportunity for Australia and the 60,000 operators working across the industry. More than a “buzzword”, demonstrating a commitment to sustainable and responsible tourism is now vital to travellers, local communities and tourism operators themselves.

The United Nations Environment Programme (UNEP) and United Nations World Tourism Organization (UNWTO) describe sustainable tourism as, “Tourism that takes full account of its current and future economic, social and environmental impacts, addressing the needs of visitors, the industry, the environment and host communities.” Sustainable tourism is concerned with all the activities that are conducted by and in the tourism industry.

Taking appropriate action to minimise negative and maximise positive impacts is the key to sustainable activities. As Jochen Zeitz says, “Sustainability is no longer about doing less harm. It’s about doing more good.”

 

The Sustainable Tourism Landscape

Travellers across the world and the local industry recognise that sustainability is no longer about ‘why’ but ‘when’, and increasingly more research reveals a rapid and tremendous change in consumer demand. Booking.com’s 2023 Sustainable Travel Report revealed that 74% of people want travel companies to offer more sustainable travel choices, an increase from 66% a year ago. The World Tourism and Travel Council also found that 75% of travellers want to choose more sustainable travel in the future.

Travellers are willing to sacrifice some conveniences to make their trip more sustainable. An Expedia report uncovered that 90% of travellers are searching for sustainable options, and seven in 10 consumers avoided a travel destination or transportation option due to scepticism that the commitment to sustainable practices was real.

For travellers, sustainability is not just a nice-to-have, but an expectation from businesses when searching for holiday experiences that align with their values.

However, finding the right path to tourism sustainability has proven confusing for many businesses. In a survey of 180 travel and tourism businesses of all sizes, the World Travel and Tourism Council found that the largest challenges to implementing sustainability for businesses were resourcing, cost, and a lack of clear targets or measurements of success. For tourists, Booking.com found that 44% of travellers don’t know where to find sustainable travel options.

Statistic regarding sustainable travel

Statistics Sustainable Travel

Chief Executive of Ecotourism Australia, Ms Elissa Keenan, notes, “As demand increases, and businesses become gradually more aware of sustainability, Australia must do more to meet global targets and bring the entire industry along for the journey. Operators need credible and accessible tools to help both industry and travellers identify sustainable experiences.”

Businesses, industry and government need a clear global and national agenda to support the UN 2030 Agenda for Sustainable Development and THRIVE 2030, Australia’s national strategy for the long-term sustainable growth of the visitor economy.

Ms Keenan continues, “Australia is iconic and seen as a nature-based, sustainable destination. But we are at risk of falling behind, particularly against key global competitors.”

 

Defining Sustainability

As Peter F. Drucker said, “You can’t manage what you don’t measure.” The Global Sustainable Tourism Council criteria, which serves as the global standard in sustainable travel, requires tourism businesses to manage impacts across four pillars of sustainability: sustainable management, socio-economic impact, cultural impacts and environmental impacts.

 

Sustainable Management

Sustainable management requires a holistic and realistic vision for long-term sustainability. It includes the maintenance of environmental, social, cultural, economic, accessibility, risk and crisis management practices. It is about strong business and people processes and ongoing sustainable financial management – businesses cannot be green if they are in the red.

The tourism industry is fluid and ever-changing. In the event that a business comes under new management, the processes and strategies already documented ensure the business can continue implementing sustainable practices. Sustainability can also save your business money. Actions like reducing your energy consumption will save company dollars that can be put toward increasing customer value and creating high-quality experiences – it makes good business sense!

A strong business plan also prepares businesses for the potential impact of sudden crises. Climate change is exacerbating the effects of natural disasters, particularly for nature tourism operators. Tourism is among the first industries to suffer when met with global crises. Incorporating crisis recovery in sustainable management plans makes businesses and destinations more resilient to disaster, and thus more sustainable. The recently certified, and bushfire-affected Blue Mountains in New South Wales and East Gippsland in Victoria both demonstrated this through a partnership with Ecotourism Australia and WWF-Australia. The ECO Destination Certification helped to ‘build back better’ and set up more sustainable and resilient systems. East Gippsland is Victoria’s first ECO Destination.

 

Socio-economic Impacts

Socio-economic sustainability ensures local communities receive maximum economic and social benefits from tourism activity. It makes communities more resilient, and travellers appreciate their dollars are going back into the local area. American Express found in their 2023 Global Travel Trends Report that 69% of travellers surveyed would be willing to spend more on holiday if they knew it supported the local community, and 51% agree that they value financially supporting local businesses while travelling.

Measuring and monitoring positive contributions to the community also minimises and addresses any potential negative impacts from tourism such as over-tourism and peak periods. As we know, sustainable tourism is no longer just about minimising negative impacts, but actively giving back and benefiting the community in a region.

Inclusiveness, including accessibility considerations, are not typically thought to be associated with sustainable tourism, but are a crucial component of socio-economic sustainability. The tourism industry is increasingly embracing accessible tourism opportunities, which generated $3.3 billion and amounted to 17% of all tourism expenditure in 2019. Queensland has named 2023 the Year of Accessible Tourism and grant opportunities are increasingly available nationally for operators to create inclusive experiences and expand their target markets.

 

Cultural Impacts

Tourism representatives, businesses and travellers across Australia work, live and travel on land belonging to Aboriginal and Torres Strait Islander peoples. For travellers, authentic First Nations tourism experiences are transformative, bringing them closer to the oldest continuous living culture in the world by broadening understanding of and appreciation for culture and tradition. It helps to keep First Nations stories and history alive through captivating storytelling while fostering a deep connection to place for travellers.

The United Nations World Tourism Organisation (UNWTO) states on cultural tourism that, “Tourism policies and activities should be conducted with respect for the artistic, archaeological and cultural heritage, which they should protect and pass on to future generations.” For non-Indigenous-owned businesses, it is essential to facilitate meaningful and authentic education, respectfully and collaboratively, about First Nations history and the significance of Country, to ensure culture and tradition are respected in your operations.

Cultural sustainability extends to creating an inclusive environment for travellers and tourism employees to safely practice and express culture. This increases opportunities for travellers to book with you and facilitates an experience where customers feel valued and respected.

Ecotourism Australia’s Respecting Our Culture (ROC) certification is an add-on program to ECO Certification. It demonstrates that businesses operate in ways that respect and reinforce Indigenous cultural heritage and the living cultures of Indigenous communities. It is designed for businesses to show their commitment to their local Indigenous communities.

 

Environmental Impacts

Australia’s incredibly unique rainforests, deserts and reef ecosystems are major drawcards for domestic and international tourists, and it is paramount we do what we can to protect it. Environmental sustainability means that the needs of the current population are met without depleting resources. Visitors expect us to value and protect our natural environment for generations to come.

Organisations like the Coral Nurture Program have partnered exclusively with Ecotourism Australia certified operators on the Great Barrier Reef to combine resources to plant over 85,000 corals to date. Other passionate tourism enterprises dedicate their entire profits to conservation. ECO certified Wildlife Wonders in Victoria donate all profits to supporting critical research and on-ground projects by the Conservation Ecology Centre.

Several of Ecotourism Australia’s ECO certified Destinations have set net zero targets, for their council operations and for the entire community, including Bundaberg (QLD), Blue Mountains (NSW) and Augusta-Margaret River (WA). ECO Destination Certification is a way for the council and its key stakeholders, like the regional tourism organisation, to demonstrate leadership and make region-wide action towards a sustainable future for their community and tourism destination.

No matter your contribution, big or small, monetary or in-kind, collaboration is key to protecting the environment and reducing negative impact while you operate.

 

Implementing sustainability

Across Australia, there are close to 1,800 experiences certified by Ecotourism Australia, many of which are delivered by small to medium enterprises. Ecotourism Australia’s legacy program, ECO Certification, is the first national ecotourism certification program in the world. Certifications such as this verify a business’ continuous commitment to sustainable tourism practices which travellers can find on the Green Travel Guide.

Some ECO certified operators have maintained their certification for more than 20 years, continuing to meet global best practice sustainability standards, even as they are updated overtime. These businesses have paved the way and are leaders for ecotourism across Australia, but it’s not too late for your business to start its sustainability journey.

Putting sustainability intentions into action, using the four pillars of sustainability, means moving away from self-measured evaluations. Industry leader Accor Pacific has made the ground-breaking decision to move away from self-assessed sustainability and toward third-party verification of their practices through Ecotourism Australia’s Sustainable Tourism Certification program. Their goal is to see all Accor hotels, apartments and resorts across Australia and the Pacific certified through this globally recognised program.

Ms Keenan said, “Seeking global best standard sustainability benchmarking through Ecotourism Australia, the peak body for sustainable tourism, is commendable. It helps tourists decipher genuine sustainability initiatives from businesses that still use ‘sustainable’ and ‘eco’ as buzzwords to attract visitors.”

But we understand that meeting rigorous global best practice sustainability criteria can be an intimidating first step in many businesses’ sustainability journey. That’s why we developed the pre-certification program, the Strive 4 Sustainability Scorecard, with support from founding partner Tourism Australia. The Strive 4 Sustainability Scorecard demystifies what it means to strive for tourism sustainability by providing a personalised snapshot report on your current sustainability practices. It is based on the four pillars of sustainability and takes under a day to complete. At the end of the process, businesses will receive a total score out of 100 and a breakdown of how they scored for each of the above pillars of sustainability.

Increasingly, consumers can identify products and businesses that align with their values. Leading companies are making sustainable tourism information more accessible, including Australian Tourism Data Warehouse (ATDW) and Big Red Group, which includes experience platforms Adrenaline, Experience Oz, and RedBalloon. These companies are elevating a sustainable tourism pathway by displaying when businesses have achieved 50% or more on their Strive 4 Sustainability Scorecard or have completed one of Ecotourism Australia’s global best practice sustainability ECO or Sustainable Tourism Certifications.

We are moving beyond sustainability as a trend. Travellers want authenticity and are seeking businesses that share their values, for the planet, community, and culture.

LEADING ECOTOURISM BUSINESSES ENTER HALL OF FAME

LEADING ECOTOURISM BUSINESSES ENTER HALL OF FAME

A young woman holding the Hall of Fame plaque in a drive way with a little house and trees behind her.

When four of Ecotourism Australia’s most enduring members reached 20 years of ECO Certification in 2021, tourism businesses were amidst one of the most difficult periods in history as international arrivals came to a halt and domestic travellers were stuck at home.

Now, their legacy with Ecotourism Australia is a cornerstone of their journey to overcoming hardship and they enter the Hall of Fame.

There is a rapidly increasing desire to search for sustainable travel options amongst tourists globally, and our ecotourism operators are answering the call. The 2022 Sustainable Travel Research Report by Booking.com, with insights from 30,000 people in 32 countries, found that 71% of travellers want to travel more sustainably over the coming 12 months, a 10% increase compared to 2021’s findings. 74% of consumers say they would choose a destination, lodging, or transportation option that is committed to supporting the local community and culture according to the 2022 Sustainable Travel study by Expedia, with some even willing to spend more for sustainable options.

Sites like Booking.com, Google and The Green Travel Guide are making it easier than ever to find ECO certified tours, accommodations and experiences that align with travellers’ increasing desire for business transparency and ensure that operators align with their values.

Each of 2021’s Hall of Fame operators has a long history of nature conservation, environmental education, and a passion for making each sustainable initiative bigger and better. Here is their legacy as leaders in the ecotourism industry.

 

Phillip Island Nature Parks (Victoria)

Three employees from Phillip Island Nature Park holding the Hall of Fame 20 yrs plaque on a hill of brown grass.

Certified EcoGuides Rachel Ong, Stephen Pendlebury and Meagan Tucker from Phillip Island Nature Parks.

Phillip Island Nature Parks let visitors access some of Australia’s cutest and most elusive marine animals. But seeing the island’s adorable little penguin population or one of Australia’s largest Fur Seal populations isn’t all about ‘awws’ and ‘ahhs’. Every ticket purchase contributes to protecting these creatures through world-leading research.

Understanding the island’s largest threats is vital to their 30-year conservation vision, so scientists can protect the island’s vital ecosystems (and you can make those penguins a staple in your summer holiday).

2021 also marked the 100th anniversary of Phillip Island Nature Park’s popular penguin exploration, the Penguin Parade. Long before Phillip Island Nature Parks began, Bert West (pictured below) alongside fellow Phillip Island residents Bern Denham and Bert Watchorn took keen tourists by torchlight to see the island’s little penguins in the 1920s.

People watching the Penguin Parade at Phillip Island Nature Parks.

Penguin Parade. Phillip Island Nature Parks.

With a long history dedicated to penguin appreciation, Phillip Island Nature Parks understands the what it takes to build a sustainable ecotourism business.

“Our best advice is to be fearless and honest as a business,” stated Phillip Island Nature Parks.

“First, make an audit of all your work practices to understand what is sustainable and what isn’t – everything from workflow, systems and processes.”

“Don’t be disheartened if your first application doesn’t make it,” they stated. “Trust that it’s a journey – but a worthwhile one. Becoming sustainable is financially viable, and it means a lot for consumers, customers and stakeholders. Connecting with like-minded businesses can also help, as you swap and compare strategies, work together and celebrate success.”

 

Great Adventures – Green Island Resort (Queensland)

A man holding the Hall of Fame 20 yrs plaque on a bridge to a little paradisic island.

Great Adventures

In World Heritage Listed and tropical paradise the Great Barrier Reef, Great Adventures – Green Island Resort are committed to nurturing the environment they call home.

For Green Island Resort, building an eco resort in a fragile environment was no small feat. That’s why every aspect of the resort is built with the purpose. From water conservation initiatives that replenish the rainforest to painting the resort in colours compatible with the environment, Green Island Resort set a benchmark for luxury ecotourism accommodation.

Reaching 20 years of ECO Certification with Ecotourism Australia is a significant and proud achievement, for the Quicksilver Group who own and operate Great Adventures and Green Island Resort.

Environment and Compliance Manager Doug Baird recognises ECO certification is a journey. ”At Green Island Resort, we set realistic and achievable goals and built on those successes to gain momentum. We encourage any business looking at ECO Certification to take this approach.”

Building on their successes has meant industry-wide recognition. They have been awarded Queensland Tourism Awards Hall of Fame as part of the Quicksilver Group, and the Hall of Fame in the Queensland Hotels Association Awards. Their legacy in ecotourism and their commitment to sustainable tourism is now immortalised in Ecotourism Australia’s Hall of Fame.

 

Australian Luxury Escapes (National)

A smiling couple which is holding the Hall of Fame 20 years plaque in front of a forest.

Australian Luxury Escapes

Australia Luxury Escapes has been setting an example for ecotourism since they began operations in 1988, persevering at times when sustainability was not so fashionable. Thanks to their efforts, Australian Luxury Escapes entered in the Ecotourism Hall of Fame in 2021. Introducing travelers to the best of luxury Australian experiences that tread lightly on the natural environment, their handcrafted experiences connect people with local communities, provide access to incredible natural areas, and create unforgettable experiences.

In 2020, they removed all plastic water bottles and instead gave their guests an aluminium bottles to last beyond their luxury holiday. What may seem like small changes are making a world of difference for holidaymakers and reducing the burden of plastic production on the natural environment.

In thirty plus years of operations, Elise Charlesworth from Australian Luxury Escapes recommends, “Be true to yourself and provide an authentic experience. Align with partners that carry the same values and enhance your product.”

 

Moonraker Dolphin Swims (Victoria)

A young couple with snorkling masks on smiling in the camera with more snorkelers and boat in the background.

Moonraker Dolphin Swims.

Moonraker Dolphin Swims and their passionate team of marine lovers have also been inducted in Ecotourism Australia’s Hall of Fame.

I mean, how couldn’t you love getting out in the water every day? You’ll fall in love with Victoria’s southern oceans as Moonraker Dolphin Swims bring their guests on swims with excitable wild dolphins and seals.

They have cultivated a close partnership with the Dolphin Research Institute to in their commitment to environmental protection and research. Through their donations more than 5,000 junior ambassadors have completed the ‘IseeIcare’ program, cultivating a generation of marine protectors and environmental leaders.

Moonraker Dolphin Swims has also committed to offsetting 100% of their carbon emissions with the help of Carbon Neutral, allowing travellers to experience Victoria’s marine life more sustainably. With Advanced Ecotourism Certification, and now in 2021’s Hall of Fame, their sustainability and ecotourism experience makes them a trusted tourism business.

Congratulations to all our 2021 Hall of Fame entrants.

Cover image: Green Island Resort.

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